Refund Policy

Because fragrances are personal-care products, opened or used items are generally not eligible for refund. Unused, sealed products may qualify under our exchange guidelines.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order ID and clear photos. Approved cases may receive a replacement or refund to the original payment method.

Refund timelines depend on your bank or payment provider and typically complete within 5–10 business days after approval.

Write to hello@phelina.in for refund support.